Effective date: July 7rd, 2020
This Privacy Statement (the "Privacy Statement") is provided by:
Video-Conferencing & Team Collaboration Services AS ("Roomler"/"we")
G ROX LTD
Plovdivska 110, Pazardzhik, Bulgaria
Company NO 205174895
This policy describes what information we collect when you use Roomler's sites, services, mobile applications, products, and content (“Services”). It also provides information about how we store, transfer, use, and delete that information, and what choices you have with respect to the information.
This policy applies to Roomlers Video-Conferecing Community & Team Collaboration Platform, including the website and mobile applications, and other Roomler websites (collectively “the Websites”), as well as other interaction (e.g. customer support conversations, user surveys and interviews etc.) you may have with Roomler.
This policy applies where we are acting as a Data Controller with respect to the personal data of users of our Services; in other words, where we determine the purposes and means of the processing of that personal data. For content and data that you upload to or make available through the Service (“User Content”), you are responsible for ensuring this content is in accordance with our Terms of Service, and that the content is not violating other users’ privacy.
How we collect, process and store information
We in Roomler are committed to safeguarding the privacy of our users. Our business model is to provide a PAID service to users who need additional features on top of the FREE version, and does not rely on widespread collection of general user data. We will only collect and process information that we need to deliver the service to you, and to continue to maintain and develop the service.
Roomler may collect, store and process various kinds of data, with different legal grounds, as listed below. For the categories of data that require your consent, we will actively ask you for consent before collecting any data. You can give and revoke your consents at any time in your Settings page in https://Roomler.live.
The following is a list of data we collect, process or store, with the purpose and legal ground listed for each item or group of items having the same purpose and legal ground:
User account information.
Users can register on Roomler via and link any of listed favorite Social App Accounts:
During the registration, for creating an account on Roomler, we will use the following information:
- the linked email address
- the linked name (full name)
- the linked profile photo (avatar)
Based on the linked accounts full name, we will generate a unique username on Roomler. The user is able to change the generated username as well as set a password to their newly created Roomler account later.
To create a room in Roomler, you as a user will have to select a room name. This name will be publicly visible, and will be used by other users accessing meetings in that room. You as a user are responsible for the content you enter into a room name, and the content has to be compliant with our guidelines for Prohibited Content in Terms of Services.
Customers that choose to purchase a PAID version of the Services provide Roomler (and our payment processors) with billing details such as credit card information, billing email, banking information, location at the time of transaction and/or a billing address.
The transaction data may be processed for the purpose of supplying the purchased services and keeping proper records of those transactions. This data may be used for the purpose of delivering the Services to you. Processing this information is required for fulfilling the contract we entered into with you, at your request (our Terms of Service) cf. GDPR art. 6 (1) item b. Additionally, this information needs to be retained in order to comply with accounting and tax regulation cf. GDPR art. 6 (1) item c.
When you as a user interact with the Services, we collect and process metadata to provide additional context about the way the Service is being used.
The usage data may include:
- your IP address
- geographical location
- browser type and version
- operating system
- referral source
- length of visit
- website navigation paths
- timing, frequency and pattern of service usage
The source of the usage data is our server software and our analytics tracking system.
Product Analytics data.
Roomler logs activities by you and other users when the users interact with our websites or apps, when a page or a room is visited or where there is a conversation.
Technical log data.
Like most digital services, our servers automatically collect information when Websites or Services are accessed or used and record it in log files.
This log data may include the Internet Protocol (IP) address, the address of the web page visited within the Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
Roomler may collect and process information about devices used to access the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect and process some or all of this information depends on the type of device used and its settings.
We receive information from you and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location. Roomler may also collect location information from devices in accordance with the consent process provided by your device.
Customer Support Information.
We may process information that you send to us, should you choose to submit a ticket to our support email. If you contact us, we may use your Account, Room, Transaction or Usage Information to respond.
Processing this information it is required for performing the contract we entered into with you, at your request (our Terms of Service), as well as our legitimate interest of handling your requests cf. GDPR art. 6 (1) item f.
Product & Marketing communication.
We may process information that you provide to us for the purpose of subscribing to our email newsletters. You can opt in to emails such as digests, newsletters, and activity notifications through your account’s “Settings” page.
The notification data may be processed for the purposes of sending you relevant product information or newsletters. The legal basis for this processing is your consent cf. GDPR art. 6 (1) item a.
Service and transactional notifications.
Sometimes we’ll send you emails about your account, service changes or new policies. You can’t opt out of this type of “service or transactional” emails (unless you delete your account) as they are necessary information for the Services.
The legal grounds for processing this information is that it is required for performing our commitment about communicating changes in plans and pricing to you in the contract we entered into with you, at your request (our Terms of Service) cf. GDPR art. 6 (1) item b, and our legitimate interest of communicating important information about your account to you, cf. GDPR art. 6 (1) item f.
We may process information that you choose to share with us if you participate in a focus group, contest, activity or event, apply for a job, interact with our social media accounts or otherwise communicate with Roomler
The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests cf. GDPR art. 6 (1) item f, namely the proper administration of our website and business and communications with users.
How we process media (audio/video)
We will never store any media sent between participants in a room. Customers who have access to the “Recording” feature will be able to record meetings, and they are then responsible for collecting consents from all participants in the meeting prior to starting the recording. They are also responsible for storing and processing the recording in compliance with regulations after downloading it from Roomler.
Conference calls will use a dedicated server infrastructure to allow more people in conversation, and better stability. Your stream will be sent through video router servers which transmits it to the other participants in the call, and also transmits their streams to you. Streams will always be encrypted (DTLS-SRTP) in transit, but will be decrypted and re-encrypted when passing through the video routers. We operate an infrastructure of video routers distributed across the world, and you will be automatically routed to the closest one. The video router servers and all of our infrastructure adhere to strict security measures, preventing any eavesdropping or interruption of the video/audio streams. In cases where a user is behind a strict firewall or NAT, video and audio need to be relayed via a TURN server, but end-to-end encryption is still maintained.
Providing your personal data to others
We will not share your data with third parties.
Retaining and deleting personal data
- Account information, Room information will be retained until you decide to delete your account or delete a room in Roomler.
- Information about you used for Product & Marketing communication will be retained as long as you have given us consent to use this information.
- The period of retention of usage information will be determined based on the need for historical data to determine statistical validity and relevance for product decisions and technical monitoring.
Regardless of the provisions above, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Changes to this policy
We can change these Terms at any time. We keep a historical record of all changes to our Terms on GitHub. If a change is material, we’ll let you know before it takes effect. By using Roomler on or after that effective date, you agree to the new Terms. If you don’t agree to them, you should delete your account before they take effect, otherwise your use of the Service and Content will be subject to the new Terms.
Managing and deleting your personal information
If you have a Roomler account, you can access, modify or export your personal information, or delete your account in Settings. If you delete your account, your information and content will be unrecoverable after that time. You may instruct us at any time not to process your personal information for marketing purposes, by adjusting your Privacy settings). We may withhold personal information that you request to the extent permitted by law.
Data protection officer
Our data protection officer's contact details are: Goran Jovanov